Attorney General Pam Bondi and AT&T Mobility agreed to resolve allegations that AT&T charged Roadside Assistance plans to customers’ cell phone bills without their consent (aka slamming). AT&T agreed to refund all charges to Florida customers who did not consent to or use the service. The Attorney General’s Office estimates that more than 600,000 cell phone numbers of Florida customers were charged for Roadside Assistance during the time period investigated and that a substantial number of those customers will be eligible for refunds.

Significantly, this is the first case that specifically requires a cell phone company to use text messages to confirm a service has been added to a customer’s cell phone. The Florida AG has been the leading regulator nationally investigating cell phone charge complaints and entering into numerous million dollar settlements.